Frequently Asked Questions
Find quick answers to the questions we hear most often.
Shipping & Returns
DO YOU ACCEPT RETURNS?
Each piece is made to order just for you and thoughtfully prepared with care to arrive pristine, untouched, and ready for your table. Because every order is custom-prepared, we’re unable to accept returns at this time.
WHAT ARE THE SHIPPING OPTIONS?
At this time, we offer one flat-rate shipping option for $4.99. Each mat is carefully prepared with care and precision. Production typically takes 3–5 business days, and once your order is complete, it will ship promptly. Estimated delivery time is 8–15 business days after production. You’ll see the shipping rate and order details clearly at checkout before placing your order.
WHAT DOES THE MAHJONG MAT FEEL LIKE?
Our Mahjong mats have a smooth, soft-touch fabric surface with a lightly cushioned backing underneath. The top has a velvety, matte feel rather than a slick or plastic-like finish, so tiles glide nicely while still feeling stable during play.
SECURE CHECKOUT
Safe, protected payment every time.
EASY ORDERING
Simple checkout from cart to confirmation.
CUSTOMER CARE
We’re here whenever you need us.